How do I place an order?
You can place orders to us via 3 methods:
(1) Order Online via our secure payment system, or you can make a quick checkout without registering your information with us.
(2) Order through the phone by calling our customer service help line : 0333 222 0771.
(3) Order by email by sending us your order details to firstname.lastname@example.org
Do you Offer Free Samples for Testing?
Yes we offer samples for you to test out our products before you place an order, but you would pay the delivery cost of £3.99 per sample order. You can choose sample on each product page and check out as normal and we will send these to you within 5 working days.
Also if you require samples for particular kind of food servings for your restaurant, please contact us on email@example.com to discuss your needs.
What is the minimum I can order?
There is no minimum order, we are happy to sell just one case of any item as shown on our website.
I want to make regular bulk orders, would I get reduced prices?
Yes, please contact us and we can discuss our bespoke pricing plans with you.
How soon will my orders arrive?
We offer 24 hours Delivery for all orders placed by 12 noon of the day.
Once sent, your order status is updated with tracking codes, and you will receive a text message letting you know our proposed delivery time.
Kindly refer to our delivery policy for more information.
How many days does my standard delivery take to arrive?
All orders placed by 12 noon would arrive the next 24 hours to your doorstep. All orders placed after12 noon would arrive in the next 2 days. Mixed item orders like Cup + Lid, Soup Container + Lid, 50 pieces of Food Boxes, will require additional repackaging, hence will take 3 working days for delivery.
Once sent, your order status is updated, and you will receive a text message letting you know our proposed delivery time.
Do you ship internationally?
Yes, we can tailor our shipping process to suit your requirements. Please contact us to discuss your needs.
Does my order qualify for free delivery?
Yes, all orders under £100 have a £8.99 delivery charge, but for orders of £100 and above, we offer you free shipping.
Can I pay with my credit card?
Yes, We take major credit cards – Visa, MasterCard, and Maestro.
Can I pay with Paypal?
Yes please, the option to pay via Paypal is available at checkout.
Will I receive a confirmation of order?
Yes, we would send you an email confirming your order along with an invoice for your purchase.
If you do not receive any of these, please contact us on 0333 222 0771 or email us at firstname.lastname@example.org and we would send this to you immediately.
Can I pay with a cheque?
Yes. just need to work out the total cost from the shopping basket (not forgetting delivery if applicable) and send us a cheque. Once it has cleared we will ship the goods out. We can also do a proforma invoice for you to raise a cheque.